These Terms and Conditions govern the provision of Speech and Language Therapy Services by Clarkston Speech and Language Therapy (‘CSLT’, ‘The Practice’, ‘we’, ‘us’, ‘our’) to the client (‘you’, ‘your’, or ‘the client’). By engaging with our services you agree to these terms.
CSLT offers Speech and Language Therapy assessment and support to children (0-1 8 years) with Speech, Language and Communication needs, and their families. Our clinicians are licensed professionals with the necessary qualifications and experience to provide Speech and Language Therapy and / or Autism Diagnostic Assessment.
Assessment appointments usually last approximately one hour. Occasionally a further assessment appointment may be recommended especially if formal assessment is beneficial. Additional assessment sessions are charged at the price of return appointments at £80 per appointment.
Therapy appointments usually last between approximately 45 minutes. Appointment time will vary depending on how a child engages in therapy activities. The entire appointment duration will include discussions with parent as well as one to one time with child.
• 2 appointments, one for parent interview and one clinic appointment for child will be confirmed on receipt of deposit (10% of assessment fee). At the time of the parent interview, you will be provided via email with a questionnaire to share with your child’s school / nursery. It is your responsibility to share this with the school and to provide us with the completed questionnaire at the child’s clinic appointment.
• Balance will be paid at your child’s clinic appointment.
• Following the assessment, a team of autism specialists will decide whether your child meets the diagnostic criteria according to ICD-11.
• You will be contacted by phone at a prearranged time to discuss the outcome of the assessment and a report will be completed and shared with you.
As a client, you are expected to:
• Provide accurate and complete case history and any relevant information to assist in the assessment and treatment process.
• Attend scheduled appointment punctually. If you are unable to attend a session, please notify the Practice as soon as possible, preferably with at least 24 hours notice.
• Follow the therapist’s advice, completing recommended activities outside of sessions. If activities are not complete, this will affect your child’s progress.
• Booking: Appointments can be booked or cancelled by webpage contact form, phone, email, online booking system.
• Cancellation: Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations may incur a cancellation fee of 50% of the appointment fee.
• Missed Appointments: If an appointment is missed without prior notice, the full session will be charged.
• If your therapist is unable to attend a session, they will let you know as soon as possible and reschedule the booking.
• It is your responsibility to check that the contact details you have provided are correct so that we can contact you in the event of a cancellation.
Fees
• Initial Speech and Language Assessment Appointment - £150.
• Speech and Language Therapy Appointment - £80 per appointment.
• Autism Assessment- £1600.
Payment
• Appointments will be confirmed on receipt on 50% of appointment fee for Initial Speech and Language Assessment Appointment and Speech and Language Therapy Appointment.
• Appointments will be confirmed on receipt on 10% of assessment fee for Autism Assessment.
Balance should be paid at the time of the appointment. We accept card payment and bank transfer.
We are committed to maintaining the confidentiality of all client information. Any personal data provided will be used only for the purpose of delivering Speech and Language Services. CSLT is partnered with WriteUpp medical software.
• Either party may terminate the therapeutic relationship at any time. At CSLT we would encourage clients to provide feedback or communicate with the clinician to discuss any concerns regarding our involvement.
• CSLT may terminate services if the client fails to adhere to treatment recommendations, payment obligations, or the cancellation policy.
• We have the right to refuse or terminate services to clients without explanation.
CSLT will provide services to the best of our ability but cannot guarantee specific outcomes. Speech and Language Therapy results may vary depending on individual circumstances, commitment to therapy, and the nature of the child’s presentation.
• If you have any concerns or complaints about the services provided, please contact us directly using our online contact form. We will do our best to resolve any issues promptly.
• In the event that we cannot reach a resolution, you have the right to escalate the matter to the Association of Speech and Language Therapists in Independent Practice www.asltip.com
We reserve the right to update or amend these terms at any time. Any changes will be communicated to clients via email and the updated terms will be available on the website.
